Legal
Return Policy
Last updated: June 2026
30-day returns
We offer returns within 30 days of delivery on unused items in their original packaging. If your owl isn't right for you, we'll make it right.
How to start a return
Email HerOwlie@mail.com with your order number and the reason for the return. We'll reply within 1 business day with a return shipping label and instructions.
Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–7 business days. Original shipping is non-refundable.
Damaged or defective
If your owl arrived damaged or stopped working, contact us right away with photos and we'll replace it free of charge.
Exchanges
Want a different color? Start a return and place a new order - it's the fastest way to get the variant you love.